1) Go to your Account page

2) Click on the your order that you would like to check.

3) You can check the "fulfillment Status".

Orders will arrive within 3 to 5 working days after order completion. You will receive an email notification when your item(s) has been dispatched. It will arrive 1-3 days after shipment.

For reservation and stock availability, please email customerservice@jmaison.sg

At Payment, enter your voucher code in the voucher code box and click "Apply".

Please contact to: customerservice@jmaison.sg

Please inform us of the Order Number stated in Order confirmed mail received upon completion of your order. (ex: ORDER #0000)

Unfortunately, orders cannot be changed after the items have been shipped.

J-Maison offers free returns if you have received an item in a damaged/defective condition or have been sent a wrong product. However, if the reason for return is not a result of a J-Maison error, customers will be responsible for return shipping charges.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can return it within 14 days from the time you receive the order. For damaged/defective products, please ensure that the item(s) is in the original condition, original packaging. If you have received an item different to the one you ordered, the item must be returned in the fully resalable condition. If you are returning an unwanted item, please note that all food items are not eligible for return. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.